At Boss IPTV, we strive to provide our customers with the highest quality products and reliable service. Please review the following policy carefully before making a purchase.

This ensures transparency and helps us maintain a smooth process for both physical and digital products.

For physical set-top boxes, customers may request a return within 7 days of delivery if the product is defective, damaged, or not functioning as intended. To qualify for a return, the product must be unused, in its original packaging, and include all accessories or manuals provided. Once the returned product is received and inspected by our team, a replacement or refund will be processed based on the issue identified.

For digital services and IPTV subscriptions, refunds are not applicable once the service has been activated or used. Since these are digital products, they cannot be returned after access is granted.

However, in the event of a technical problem or service disruption, our support team will work promptly to resolve the issue or extend service time as appropriate.

To initiate a return request, please contact our support team at  + 1 778-372-2112  with your order number and relevant details. Our team will review your case and guide you through the return or replacement process as applicable.

All approved refunds will be processed within 5–7 business days and credited to the original payment method used at the time of purchase.

For any questions regarding returns, replacements, or refunds, please reach out to us at info@bossiptvusa.com or call +1 778-372-2112. Our team is available to assist and ensure that your experience with Boss IPTV remains satisfactory.